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Microsoft Office Home and Student 2010 Family Pack (3 users) Factory SEALED Damaged BOX Shipping & Handling Most orders are shipped within one business day with standard shipping and tracking number. Tracking information will be automatically uploaded as soon as the item has been shipped.Please make sure to provide the correct shipping address during checkout as the address cannot be changed after checkout. We are not responsible for any incorrect or undeliverable addresses. We Only Ship To The Lower 48 States. No shipping to Puerto Rico, Alaska, Hawaii, P.O Box, Or Military APO/FPO and international Return Policy All returns accepted within 14 days after receiving the item, refund given as money back (no exchanges permitted), return shipping to be paid by buyer. 15% restock fee will be charged for all returns. Buyer is responsible for return shipping on any item that is not damaged. Warranty Some of our products come to us with warranty information; however it should be noted that, for used or open box items, we do not know whether these warranties are valid. If available, we include this information with the item, but it is not guaranteed by us to be valid with the manufacturer. We do recommend purchasing warranty through square trade! Payment Under no circumstances will we ask you to wire money—please beware of scams. If you have sent payment and have not received a tracking number by the end of the next business day (Monday – Friday), please contact us and we will be able to provide more information in regards to your order. If payment or shipping information is incomplete or invalid, your shipment will be delayed. We will make attempts to contact the buyer to obtain the necessary information in order to continue the shipping process. If we are unable to make contact within two business days, the order will be canceled and a full refund for the order will be issue FeedbackPlease understand that we are susceptible to making human errors. If you encounter any problems with your eBay transaction, please contact us before leaving a negative feedback. Our main goal is to create and maintain good customer relations and will do whatever it may take to leave you satisfied with your purchase Contact Us Our business hours are 8:00 AM to 4:00 PM EST Monday to Saturday. All inquiries will be handled same, or next business day.